Özdilek, which adopts the principles of quality service, quality products, and absolute guest satisfaction and implements these principles without compromise, holds ISO 22000 Food Safety Management System, ISO 9001 Quality Management System, ISO 50001 Energy Management System, and ISO 10002 Guest Satisfaction Management System Certificates, being the first in its sector..
OUR ISO 9001 RETAIL OPERATIONS QUALITY POLICY
Here’s how we define quality: Quality is a way of life. It is a duty for all of us. It is our responsibility towards our customers.- To attach importance to people and human development.
- To do every job properly on the first try.
- Performing production in line with the standards.
- To build our sales policy on “Customer Satisfaction”, keeping in mind the idea that “We only exist if we have customers”.
- To establish healthy communication within the company.
- To constantly improve.
- To be aware that every work we conduct means “development of Turkey” and “added value for the whole world”.
- To be aware of the existing risks and find solutions to these risks.
OUR ISO 10002 CUSTOMER SATISFACTION POLICY
- To make sure our customers are satisfied.
- To ensure that all work we perform is solution-oriented.
- To record and follow up on all complaints, requests, and likes.
- To be objective and customer-oriented.
- To serve by legal obligations.
- To be the fastest company in responding to the complaints and resolving them.
- To ensure constant improvement of products and services.
OUR ISO 22000 FOOD SAFETY POLICY
- To serve safe and quality products to our customers.
- To prepare food in line with the laws and rules of hygiene.
- To ensure customer satisfaction by establishing control over all our processes.
- To constantly improve.
- To ensure food safety through disciplined inspection.
OUR ISO 50001 ENERGY MANAGEMENT POLICY
- To utilize energy and natural resources efficiently.
- To take into consideration energy efficiency during the planning and providing of the products and the services.
- To work by legal obligations.
- To constantly enhance our awareness of energy efficiency and savings.
- To increase the success of our company through enhancement of our energy efficiency.
- To be aware that we are contributing to the sustainability of environmental efficiency (preservation of nature).
